If FitFluencer is not working as expected on your device, please try the following:

1. Make sure you are logged into FitFluencer with the same email address used when purchasing your program.
2. Close the app from your recent/background apps and re-launch it.
3. Log out and log back into the app.
4. Please ensure you are using the latest version of FitFluencer.
5. Uninstall and reinstall the app.

Please see here for information on how to manually update your apps:

For Apple devices

For Android devices

If you have tried all the above steps and are still experiencing issues, please contact our customer support team at info@fitfluencerapp.com, let us know the make and model of your device, the version of the operating system your device is using, which particular plan you are using as well as the email address you used to sign into FitFluencer.

Any programs/challenges you purchased using the same email address used to log into the FitFluencer app will automatically appear on the main page as soon as you log into the app.

If you have purchased multiple programs/challenges you can select “My Plan” in order to select a different program.

If you are still having issues seeing your purchased programs/challenges you will need to confirm that you are logged in using the correct email address. This can be confirmed by selecting the ‘settings cog’ on the ‘profile’ button in the main navigation bar. The ‘profile info’ page will show your account details which can be compared to the email receipt received when purchasing the programs/challenges.

If the email used is incorrect, please log in using the correct address (all lower case).

If the address used to log in is correct and you are still unable to see your programs/challenges, please log out of FitFluencer, shut down the app from the recent/background apps screen on your respective device, relaunch the app and log back in.

In addition, please make sure that you have the latest version of FitFluencer in order to be able to use all of its features. See the below links on how to do this:

Apple

Android

If you have tried all the above steps and still cannot see your workout guides, please contact our customer support team at info@fitfluencerapp.com, let us know the make and model of your device, the version of the operating system your device is using, which particular plan you purchased and the email address you used to sign into FitFluencer.

Once you have started a specific program/challenge, you cannot ‘reset’ your progress. You can however, repeat workouts that have been previously completed. 

If you wish to repeat a specific workout, select the week in which the workout is in e.g. Week 1, select the specific completed workout and you will see a ‘Start Workout’ button. Press it and you can repeat that particular workout.

Not to worry! The videos provided in the guides/workouts don’t have sound. The videos are for illustration only. Additional instructions may be found in the ‘explore’ tab in the main navigation.

To log in, enter the email address that was used when purchasing the programs/challenges from the influencer’s website.